Terms and Conditions

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY.

BY ACCESSING THIS WEB SITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW.

SHOULD YOU NOT AGREE WITH ANY OR PART OF THESE TERMS & CONDITIONS YOU ARE ADVISED NOT TO ACCESS THIS WEBSITE.

  1. TERMS OF USE

By using our service, (herein referred to as “Service”) you are deemed to have read and accepted the terms and conditions, hence forming a legal binding agreement between IDLEWYLDE AGENCIES (PTY) LTD T/A KELSO FRAMES (herein referred to as “Kelso Frames”, “us”, “our”, “we”) All orders are accepted according to these terms and conditions. By using the Kelso Frames website you accept these terms and conditions.

  1. THIRD PARTY LINKS

In an attempt to provide increased value to our users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

  1. USE OF THE SITE

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

  1. OUR RIGHTS

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • Change these Conditions from time to time and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  • We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

  1. PRIVACY POLICY

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms and software on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while on the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.
We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an e-mail.
By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

  1. COOKIE/TRACKING TECHNOLOGY

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

  1. PRODUCT AVAILABILITY

Lead time is dependent on stock availability and the amount of orders in production at the time of placing your order. Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Kelso Frames will contact you via email and provide you with a revised delivery date.

  1. DELIVERY POLICY

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

  1. DELIVERY OF PRODUCTS

All products will be delivered to the delivery address supplied by you at the time of placing your order. Production and delivery take 7 – 10 working days after the order and the payment of the order has been received. Time for delivery is only an estimate and not a condition of this agreement. Delays in the delivery time can under no circumstances be used to cancel an order or to claim any compensation.
Any order is subject to cancellation or variation by reason of Force Majeure from any cause whatsoever beyond Kelso Frames control including inter alia: inability to secure labour, materials, power or supplies, or by reason of an Act of God, war, civil disturbance, riot, state of emergency, strikes, lockout or other labour disputes, fire, flood, drought or legislation.

  1. SHIPPING

Please ensure the correct shipping address is provided from the outset when placing your order as title and risk will pass to you once the order has left our premises. Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

  1. GUARANTEE / REFUNDS / RETURNS POLICY

Kelso Frames provides a 100% guarantee against manufacturing defects. Kelso Frames will not cancel or refund an order except in the case of workmanship defect, or if the product arrives damaged or the product does not match the item(s) you ordered.
Kelso Frames reserves the right to change brands or substitute the materials used in the production of your order. Materials used in the production of your order are subject to change without prior notice. The next best alternative will be sourced and used in the case of material shortage so that the same quality standards can be maintained.
In order to make a complaint about products from Kelso Frames a written complaint must be received by Kelso Frames within seven days of receipt of your product. The defective product must be returned (at the customer’s own expense) within 14 days of receipt of the product to be considered viable for a refund. We will assess the condition of the item(s), and at our sole discretion to either repair or replace the product(s) that does not meet the warranty or condition.  Kelso Frames is not responsible for customer generated mistakes, or errors including, order quantity or other ordering errors.

  1. PAYMENT OPTIONS AND PRICING

All transactions will be processed in South African Rand (ZAR).
Kelso Frames endeavours to offer you competitive prices on current products; you’re total order price will include the price of the purchase plus any applicable shipping charges.
Kelso Frames reserves the right to change pricing at any time without prior notice.

  1. CREDIT CARD

We accept MasterCard and Visa credit cards. All of your order details will be saved online under the My Account section available for use whenever you’re ready!

  1. LAW

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

  1. UPDATING OF THESE TERMS AND CONDITIONS

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

  1. CONTACT DETAILS

Physical address
Unit 10
South Cape Industrial Park
Leo Road, Diep River, Cape Town

Email address
carol@kelsoframes.co.za

SHIPPING INFORMATION

  1. FREE Standard Shipping

Free Economy Shipping is available on all orders exceeding R1 000.(T&C’s apply)

*Terms and conditions to qualify for free shipping:

  • Shipping may only be to a physical address within Cape Town. No P.O Box’s allowed.
  • Shipping to outlying or remote areas like farms and game reserves may attract an additional fee.
  • The delivery time to city areas is usually between 2 and 4 working days*. This excludes weekends and public holidays.

*Reckoned from time of dispatch to time of arrival to client. This is an estimate and not guaranteed.

  1. The Courier Guy Courier Service

We use The Courier Guy couriers as our preferred method of delivery.

Your parcel is well packaged and bubble wrapped before delivery. We also fully insure your parcels contents for the journey to your door.

Delivery Charges:

We charge a flat-rate for shipping and the charges are per order.

  • Express Shipping to Main Cities @ R 150.00 incl. VAT (ETA of 1-2 Business Days)* – Main Cities are:Cape Town, Johannesburg, Pretoria, Durban, Port Elizabeth and East London. Other cities/towns will take more than 1-2 delivery time.
  • Standard Shipping @ R 80.00 incl. VAT (ETA of 2-4 Business Days)* –To all areas.

*Reckoned from time of dispatch to time of arrival to client. This is an estimate and not guaranteed. This period does not include Saturdays, Sundays and public holidays. The base price of R80.00 incl. VAT is for a parcel up to 10kg in Volumetric and Physical weight. Should the item/s exceed this weight, we reserve the right to increase the shipping charge accordingly. Please Note: The above prices quoted are for ordering online through the Kelso Frames website only. Our delivery service only runs from Monday to Friday. Saturday morning deliveries can be done by special arrangement only and at an additional charge. Please contact carol@kelsoframes.co.za to arrange. We reserve the right to re-quote the delivery fee should this become too expensive.

  1. DHL Express Courier Service (International)

Please note:

International orders are generally subject to local import duties and taxes (VAT)

Kelso Frames is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.

Privacy: Your privacy is important to us. We strive to exceed your expectations for privacy. Cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.

Delivery Charges:

International shipments are quoted on a per order basis depending on the size and weight of the parcel shipped.

  1. Collect from Kelso Frames Premises

You are welcome to place your order online, pay for it and collect it from our Kelso Frames. You will need to bring in a print out of the order for collection as well as a valid form of identification (ID, Drivers License, or Passport).

Open: Mon-Thurs 8 to 4PM, Fri 8 to 3PM
Unit 10 South Cape Industrial Park
Leo Road
Diep River
Cape Town

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